Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a full refund on a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Buyer is responsible for return shipping costs and any loss in value if an item isn't returned in original condition.
- Due to the custom nature of our made-to-order decor, all sales are final if not canceled within 2 days after the order is placed. We do have a 25% restocking fee, if you should encounter a need to return. Buyer is responsible for return shipping.
- Any damages incurred in shipping must be reported within 5 days of delivery for repair or replacement. Clear photos must accompany claim. Please email photos of your damaged product to support@yourwesterndecorating.com.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, excluding the shipping fee, and a credit will automatically be applied to your credit card or original method of payment, within one business day.Damaged item - We will replace any damaged item at no cost to the buyer, as long as we are notified within 5 days after merchandise has been received. We must have photo of damaged items. Do not completely remove them from the packaging. You may email or text your photos. If you wish to have your order credited and not replaced, we will issue a full refund once photos of damaged items, in original packaging are received.
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Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@yourwesterndecorating.com and send your item to: Your Western Decor, 63553 Pearson Creek Rd, Pilot Rock OR 97868, United States.If sending via USPS please return to PO Box 158 Pilot Rock, OR 97868.
- You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Questions: Email: support@yourwesterndecorating.com / Phone/Text: (541)379-6421.
